If you can’t access your customer account, please try resetting your password first. You can do this by following the steps in the next question.

If you’re still having trouble accessing your account, please get in touch with us at info@four-cottons.com.

If you’ve forgotten your password and would like to reset it, just follow these steps:

• Click on the person icon in the top right-hand corner (Account).
• Then click on ‘Forgot your password?’.
• Enter your email address and click on ‘Send reset link’.
• Go to your inbox and open the email you’ve received with the subject line ‘Password confirmation’.

If you can’t find it in your inbox, please check your spam folder or the promotions tab.

Once you’ve found the email, click on the link inside and you’ll be taken back to our website. Enter your new password and then click on ‘Change password’.

If you need an invoice for your order, please contact us at info@four-cottons.com and we’ll send it to you as soon as possible. We’ll need your VAT number or tax ID and your billing address.

If possible, please also attach your order confirmation if you bought online, or your till receipt if you bought in one of our shops.

Delivery within Spain costs €5. For the Balearic Islands, delivery costs €10. We do not deliver to the Canary Islands, Ceuta or Melilla. International delivery within Europe costs €15.

Since January 2021, we have not delivered to the United Kingdom due to Brexit. If you would like to place an order, please write to us and we’ll arrange it.

If you would like to place an order but are outside our delivery areas, you can email us at info@four-cottons.com and we’ll see what we can do so you don’t miss out on your Four Cottons socks.

Please include the following information:

• Full name
• Address, including postcode
• Phone number
• The products you would like to buy
• ID or passport number (for international deliveries, as well as the Canary Islands, Ceuta and Melilla)

We’ll get you a delivery quote as soon as we can and send you instructions on how to buy if you decide to go ahead with your order.

Delivery times are estimates, and unfortunately we cannot be held responsible for any delays caused by the courier.

Estimated delivery time is 24–48 hours, counting from the day after your order is placed. We do not deliver at weekends or on bank holidays.

Delivery times for international orders depend on the country.

Personalised orders may take longer to arrive. Our products are personalised by hand, and the process can take several days to complete. So please bear in mind that if your order includes personalised socks, it may be delivered 4 to 8 working days after it was placed.

Please note that during busy periods (Christmas and promotions such as Black Friday), delivery times may be affected.

If you need to receive your order by a specific date, we recommend adding a note to your order or emailing us at info@four-cottons.com with your order details.

You can collect your order from our main shop at C/ Salustiano Olózaga, 5 – left-hand unit in the inner courtyard (28001, Madrid). At checkout, you can choose the free in-store collection option. We’ll let you know when your order is ready so you can come and pick it up.

If you’d prefer to collect it from our shop at C/ Marceliano Santamaría, 1 (28036, Madrid) or C/ Rosario, 8 (41001, Sevilla), please contact us at info@four-cottons.com so we can arrange it.

If your order has been lost or is delayed, please contact our customer service team at info@four-cottons.com.

Go to our website www.four-cottons.com and use the menu to choose the type of socks you’d like to buy. On each product page you’ll find the size, the quantity and the option to personalise your socks with initials. Add the socks to your basket. You can then carry on shopping or go to checkout.

At checkout, you’ll need to fill in your details and choose a delivery option and a payment method. You’ll then see a summary of your order. Once everything is selected, all that’s left is to complete your order using your chosen payment method.

As long as your order hasn’t left our warehouse and we’re able to process the request, you can cancel it or change its details. Just email us at info@four-cottons.com and we’ll confirm whether we’ve been able to make the change in time.

If your order has already been dispatched, it can no longer be cancelled and you’ll need to make a return instead.

If you’d like us to send you a tracking number for your order, just email us at info@four-cottons.com with your order details and we’ll get back to you as soon as possible.

Every order receives a confirmation email as soon as it has been completed (it may have ended up in your junk folder!).

However, if you haven’t received it, it may be for one of the following reasons:

• The payment did not go through.
• The email address was entered incorrectly.
• A technical problem has prevented the email from being sent.

Please first check with your bank that the payment went through. If it did, don’t worry: just email us at info@four-cottons.com with all your details and we’ll confirm the status of your order.

You have 30 calendar days from the delivery date to make an exchange.

Please email us at info@four-cottons.com with your order details, letting us know what you’d like to exchange, and we’ll explain how to proceed.

If you’d like a different size, you’ll first need to return the item yourself and then place a separate order.

Please note that the item must be in the same condition as when you received it. Personalised products cannot be exchanged or returned.

You have 14 calendar days from the date you receive your order to cancel it and return it, without giving a reason and at no cost to you.

Please email us at info@four-cottons.com with your order details, letting us know what you’d like to return, and we’ll explain how to proceed.

If you cancel your order, we will refund all payments you have made, including delivery charges, without undue delay and in any case no later than 14 days from the date you told us of your decision to cancel. We will refund you using the same payment method you used, unless you expressly tell us otherwise.

Please note that the item must be in the same condition as when you received it. Personalised products cannot be exchanged or returned.

The composition of our socks depends on the style.

Our cotton socks (ribbed knee-high and mid-calf, as well as ankle socks and Cushioned Trainer socks) are made from:

• 83% cotton
• 10% polyamide
• 7% elastane

Our glitter socks (knee-high and mid-calf, as well as ankle socks) are made from:

• 60% cotton
• 20% metallic yarn
• 16% polyamide
• 4% elastane

Our plain and two-tone Cotton Lisle socks (ribbed, knee-high and mid-calf) are made from:

• 80% mercerised cotton
• 14% polyamide
• 6% elastane

Our 100% Lisle socks, however, are made solely from mercerised yarn.

Our knee-high Wool with Cashmere socks are made from:

• 35% wool
• 33% polyamide
• 27% viscose
• 5% cashmere

Our wool Country / Shooting socks are made from:

• 60% wool
• 30% polyamide
• 10% elastane

Our patterned socks (Herringbone and Diamond) are made from:

• 57% cotton
• 43% polyamide

Our Birdseye socks are made from 90% cotton and 10% polyamide.

At Four Cottons, we strive to ensure all our styles are true to size. This generally means you should choose your usual size.

However, if you need advice, you can always write to us at info@four-cottons.com and we will try to help you find the size that best suits you.

How to care for your socks depends on the material.

For cotton and Cotton Lisle socks:

Machine wash, preferably cold (30 or 40°C maximum), with a spin of 600 to 1,000 rpm.

Wash your socks inside out and, if possible, in a laundry bag to prevent pilling and preserve the colours.

We do not recommend tumble drying or ironing your socks.

For Wool and Wool with Cashmere socks:

Hand wash (recommended) or machine wash on a wool programme (cold or 30°C only, 600 rpm spin maximum).

Wash your socks inside out and, if possible, in a laundry bag to prevent pilling and preserve the colours.

We do not recommend tumble drying or ironing.

For any out-of-stock product, you can subscribe to the 'Notify me when available' alert directly on the product page by selecting your size and entering your email address. This way, you'll be the first to know when the model you want is back in stock.

We can personalise your socks. Just go to the product page of each sock you’d like embroidered. There you’ll find a drop-down menu where you can enter the initials (up to 3 letters) you’d like. You’ll also need to choose whether you want them embroidered on the leg (just below the cuff) or on the ankle (visible above an ordinary shoe).

The thread colour we use for embroidery is set by default. If you’d like a particular colour, just let us know in the order notes.

Please note: if you’d like several identical socks embroidered with different initials, you’ll need to add them to your basket one by one, entering the initials for each sock (rather than adding the socks to your basket first and entering the initials afterwards).

Please check your basket to make sure your socks haven’t been duplicated when adding the initials.

We can embroider (as long as it’s possible and our machines allow it) anything you like. As well as initials, we embroider logos, names, dates, family brand marks or anything else you have in mind. If you’re interested in placing a personalised order with special embroidery, please email us at info@four-cottons.com. We’ll get back to you as soon as possible and find the best option for you.

Our Boxer Shorts are made in Portugal, in workshops with a long textile tradition that specialise in men’s underwear. Made from premium-quality 100% cotton, they guarantee comfort and softness all day long.

A classic and timeless design, created for those who value comfort without sacrificing style. Its wide, elastic waistband provides a secure fit without being too tight. Designed with double back stitching for a better fit and added comfort.

We have sizes from S to XXL. If you're between sizes, we recommend choosing the smaller one for a perfect fit.

To maintain softness and original colors, we recommend washing them inside out in cold water. Do not use bleach or harsh products. Air dry for greater durability.

You can embroider your initials on the front tab of the rubber band.

The embroidery color is predetermined by our team, but if you prefer another shade, please indicate it in the order notes section and we will take it into account.

For hygiene reasons, this product is not eligible for exchanges or returns. We recommend carefully reviewing the size guide before placing your order.

Many stores across Spain already carry our products. We like to have a presence in stores that share our vision and style, where our products truly make sense.

If you are a store and want to sell Four Cottons, please fill out this form and we will get in touch with you as soon as possible.