If you can’t access your customer account, please try resetting your password first. You can do this by following the steps in the next question.

If you’re still having trouble accessing your account, please get in touch with us at info@four-cottons.com

If you’ve forgotten your password and would like to reset it, just follow these steps:

• Click on the person icon in the top right-hand corner (Account).
• Then click on ‘Forgot your password?’.
• Enter your email address and click on ‘Send reset link’.
• Go to your inbox and open the email you’ve received with the subject line ‘Password confirmation’.

If you can’t find it in your inbox, please check your spam folder or the promotions tab.

Once you’ve found the email, click on the link inside and you’ll be taken back to our website. Enter your new password and then click on ‘Change password’.

If you need an invoice for your order, please contact us at info@four-cottons.com and we’ll send it to you as soon as possible. We’ll need your VAT number or tax ID and your billing address.

If possible, please also attach your order confirmation if you bought online, or your till receipt if you bought in one of our shops.

Shipping costs to the UK are £6.00.

If you are interested in placing an order and are outside our delivery areas, you can write to us at info@four-cottons.com and we will see what we can do to ensure you don't miss out on your Four Cottons socks. Please provide us with the following information: 

• Full name 
• Address including postal code 
• Phone number 
• Products you would like to purchase 
• ID number (for international shipments)

We will quote your shipping costs as soon as possible and provide you with the purchasing instructions if you ultimately wish to place your order.

We provide estimated delivery times and unfortunately cannot be held responsible for delays caused by the courier service. 

Estimated shipping times, starting from the day after the order is placed, are 3 business days. No shipments will be made on weekends or public holidays.

For customized orders, shipping times may be longer. The products are customized by hand, and this process may take several days to complete. Therefore, please note that if your order contains personalized socks, delivery may take 4 to 8 business days after the order is placed.

Please note that during periods of high demand (Christmas and promotions such as Black Friday), delivery times may be affected.

If you need to receive your order by a specific date, we recommend indicating this in the order notes or emailing us at info@four-cottons.com with your order details.

You can collect your order from the main 3 store at Elystan Street (Chelsea, London). During checkout, you can choose the free in-store collection option. We’ll let you know when your order is ready for collection.

If your order has been lost or is delayed, please contact our customer service at info@four-cottons.com

Visit our website at www.four-cottons.com. From the menu, choose the type of socks you want to buy. On the sock product page, you can select the size and quantity, as well as personalize the socks with initials. Add the socks to your shopping cart. After that, you can continue shopping for more products or proceed to checkout.

If you proceed to checkout, you will need to enter your details, choose a shipping method, and select a payment method. You will then see a summary of your order. Once you have selected everything, you just need to complete your order using the payment method you selected.

As long as your order has not left our warehouse and we are able to process it, you can cancel it or modify its details. You only need to email info@four-cottons.com. We will confirm whether it was possible to do so in time.

If your order has been shipped, it cannot be canceled and a
return will have to be processed.

If you would like us to send you a tracking number for your order, you can email us at info@four-cottons.com with your order details, and we will reply as soon as possible.

All orders receive a confirmation email once the order has been completed (it may be in your spam folder!).

However, if you have not received it, it may be for one of the following reasons:
- The payment was not completed successfully. 
- The email address was entered incorrectly.
- A technical issue prevented the email from being sent.

Please first check with your bank that the payment was completed successfully, and if it was, do not worry. Send us an email at  info@four-cottons.com with all your details, and we will confirm the status of your order.

You have 30 calendar days from the delivery date to request an exchange.

You must email info@four-cottons.com with details of the exchange you wish to make and your order information so that we can tell you how to proceed.

To get another size, you must first return the item at your own expense and then place a separate order.

Please note that the item must be in the same condition in which you received it. Personalized products cannot be exchanged or returned.

You have 14 calendar days from the date you receive or take delivery of the product to cancel and return the order without giving any reason and without incurring any costs.

You must send an email to info@four-cottons.com informing us of the return you wish to make and providing the order details so that we can inform you how to proceed.

In the event of cancellation, all payments you have made, including delivery costs, will be refunded without undue delay and, in any event, no later than 14 days from the date on which you informed us of your decision to cancel. We will issue the refund using the same payment method used for the original transaction, unless you expressly indicate otherwise.

Please note that the item must be in the same condition as when you received it. Exchanges and returns of personalized products are not accepted.

The composition of our socks depends on the style.

Our cotton socks (ribbed knee-high and mid-calf, as well as ankle socks and Cushioned Trainer socks) are made from:

• 83% cotton
• 10% polyamide
• 7% elastane

Our glitter socks (knee-high and mid-calf, as well as ankle socks) are made from:

• 60% cotton
• 20% metallic yarn
• 16% polyamide
• 4% elastane

Our plain and two-tone Cotton Lisle socks (ribbed, knee-high and mid-calf) are made from:

• 80% mercerised cotton
• 14% polyamide
• 6% elastane

Our 100% Lisle socks, however, are made solely from mercerised yarn.

Our knee-high Wool with Cashmere socks are made from:

• 35% wool
• 33% polyamide
• 27% viscose
• 5% cashmere

Our wool Country / Shooting socks are made from:

• 60% wool
• 30% polyamide
• 10% elastane

Our patterned socks (Herringbone and Diamond) are made from:

• 57% cotton
• 43% polyamide

Our Birdseye socks are made from 90% cotton and 10% polyamide.

At Four Cottons, we try to ensure that all our models fit true to size. This means that, generally speaking, you should choose the size you normally wear.

However, if you would like advice, you can always email us at info@four-cottons.com, and we will try to help you find the size that best suits you.

How to care for your socks depends on the material.

For cotton and Cotton Lisle socks:

Machine wash, preferably cold (30 or 40°C maximum), with a spin of 600 to 1,000 rpm.

Wash your socks inside out and, if possible, in a laundry bag to prevent pilling and preserve the colours.

We do not recommend tumble drying or ironing your socks.

For Wool and Wool with Cashmere socks:

Hand wash (recommended) or machine wash on a wool programme (cold or 30°C only, 600 rpm spin maximum).

Wash your socks inside out and, if possible, in a laundry bag to prevent pilling and preserve the colours.

We do not recommend tumble drying or ironing.

For any sold-out product, you can subscribe to the “Notify me when available” alert on the product page by selecting your sold-out size and entering your email address. This way, you’ll be the first to know when the model you want is back in stock.

We can personalise your socks. Just go to the product page of each sock you’d like embroidered. There you’ll find a drop-down menu where you can enter the initials (up to 3 letters) you’d like. You’ll also need to choose whether you want them embroidered on the leg (just below the cuff) or on the ankle (visible above an ordinary shoe).

The thread colour we use for embroidery is set by default. If you’d like a particular colour, just let us know in the order notes.

Please note: if you’d like several identical socks embroidered with different initials, you’ll need to add them to your basket one by one, entering the initials for each sock (rather than adding the socks to your basket first and entering the initials afterwards).

Please check your basket to make sure your socks haven’t been duplicated when adding the initials.

We can embroider (as long as it’s possible and our machines allow it) anything you like. As well as initials, we embroider logos, names, dates, family brand marks or anything else you have in mind. If you’re interested in placing a personalised order with special embroidery, please email us at info@four-cottons.com. We’ll get back to you as soon as possible and find the best option for you.

Our Boxer Shorts are made in Portugal, in workshops with a long textile tradition that specialise in men’s underwear. Made from premium-quality 100% cotton, they guarantee comfort and softness all day long.

A classic, timeless design, created for those who value comfort without compromising on style. Its wide, elasticated waistband provides support without feeling tight. Designed with a double rear seam for a better fit and greater comfort.

We offer sizes from S to XXL. If you are between two sizes, we recommend choosing the smaller one for an ideal fit.

To maintain their softness and original colors, we recommend washing them inside out in cold water. Do not use bleach or harsh products. Air-dry them for greater durability.

You can embroider your initials on the front tab of the eraser.

The embroidery color is predetermined by our team, but if you prefer a different shade, indicate it in the order notes section and we will take it into account.

For hygiene reasons, this product cannot be exchanged or returned. We recommend carefully reviewing the size guide before placing your order.

Many stores throughout Spain already carry our products. We like to be present in stores that share our vision and style, where our products truly make sense.

If you are a store and would like to sell Four Cottons, please fill out this form, and we will contact you as soon as possible.